FAQs

Our Products and Process

Where Can I install a Hydra Collection Shower

All of our hand-crafted showers are suitable for indoor or outdoor installation - it really does come down to our customers’ individual needs. If you’ve seen one of our showers and are considering how it might work in your space, give us a call and we can talk through the options.

Our customers often include renovators looking to add a touch of warmth and luxury to their bathroom space, owners of period houses who are seeking beautiful fittings to match the style of their home, and avid surfers who want a convenient outdoor option to rinse off after the beach. Don’t be fooled by the beauty of a Hydra shower, our products are very robust and will stand the test of time.

We love working on custom projects, from new builds to renovations and retrofits. We can design a solution that works with your current plumbing requirements, and work with your contractors to ensure the installation goes smoothly.

 

Finishes

Our products are made from Copper and Brass, and we offer a range of vintage and modern finishes. We have options for customers who prefer a living product that ages naturally with their home, and for customers who are looking for a more contemporary style.

 

Why use Copper and Brass?

●      Copper and brass are hard-wearing materials, suitable for outdoor use and harsh weather conditions. We build our products with outdoor applications in mind, and this focus on quality and extended lifespan means our indoor showers also stand the test of time - what works for outdoors will also work indoors.

●      Copper is a very malleable material and allows our artisan makers to form the shapes and sizes our products require. Brass is a resilient material that is perfect for the moving parts of our showers, where durability is a must.

●      We believe our products should be easily recyclable, with as little impact as possible. Copper is 100% recoverable when recycled, and brass can be easily recycled at any metal scrap yard.

●      Copper is an antimicrobial metal and has been proven to kill 99.9% of bacteria within two hours - perfect for a bathroom setting where hygiene is paramount.

 

We offer a variety of stunning finishes, so you can match your fittings to your style and surroundings.

●      Polished Copper & Brass
All of our products start with our classic polished copper finish. We polish the fittings by hand using an electric buffing machine, polishing wheels and wax based polishes to achieve a high shine on our products. We leave the finish free of any seal or lacquer, so over time it will age naturally to blend with its surroundings - a truly living product.

●      Antique Copper & Brass
Our antique finish is an evolution of the polished finish, where polished copper and brass fittings are dipped in a water-based oxidiser that fast-forwards the ageing process, achieving months or years of ageing in 20 minutes. This finish is perfect if you want to achieve a vintage look, and will continue to age over time.

●      Chrome Plated
We chrome plate our copper and brass fittings using a two-step electroplating process, achieving a bright and shiny finish that will resist ageing and tarnishing. Our chrome finish will stay as-is for a long time, and can be maintained with mild cleaning products to preserve its shine. Chrome is a classic plumbing finish and looks great in more modern bathrooms.

●      Nickel
Nickel initially looks similar to a chrome-plated finish, but provides a more matte silver finish that will age and darken with time.

●      Powder Coated Colour
On a select range of our products we offer a black or colour powder coated finish. This finish is applied and baked onto the surface to give a gloss colour or black look that will stay that way with care and maintenance. Powder coating is not available on all products, so please check with us before ordering. Additional costs may apply.

Our finishes are not warrantied against deterioration or damage, so please ensure you take good care of the finish of your Hydra product. We’re happy to help you with tips and maintenance advice to keep your product in great condition.

 

Can I install my shower myself?

Some of our showers - like our Alfresco Cold Water Shower and Neptune 1 Shower - are designed to be run from a garden hose, and are easy for our customers to install. For more complex installations we strongly recommend consulting with a plumber; not only does it make sure your installation goes to plan and you get the most enjoyment out of your new shower, but it’ll prevent any potential concerns from your insurance company

We’re happy to work directly with your plumber to make the installation process as easy as possible.

 

Custom Building

At Hydra Plumbing we understand that installing a shower ‘out of the box’ isn’t always going to work for your project or space. We love collaborating with our customers to design and craft custom bathware solutions - so whether you’re working with an unusually plumbed bathroom or a very tall husband, we can design a shower solution that fits your unique needs!

We’ll work with you (and your architect, if required) to design a solution that takes into account your current plumbing, building supplies, desired look and feel, and budget. Once you’ve spoken to our team we’ll provide you a quote that explains our solution and shows you the design. Once the quote is accepted we’ll build your custom fittings as discussed.

We’re happy to call or email your builder or plumber to answer any questions they have about the installation process, make sure they understand the custom-built nature of the product, and support them to efficiently install your new fittings.

 

When Can I Expect My Order?

Your product is made to order, so please be aware your order may not ship on the same day that you purchase it. We allow 7-10 days’ manufacturing time, however generally we expect your order to ship earlier than this. From time to time we may need to extend your delivery timeframe to allow for external service providers (like our Chrome Platers).

If you have a set deadline, please let us know before ordering to ensure we can meet your timelines.

 

90 Day Money Back Guarantee

We stand by our products and believe that you will fall in love with your shower as soon as you step under it. But if your shower doesn’t meet your expectations, we’re here to help.

Our products are covered by our 90 Day Money Back Guarantee so you can experience the bliss of our rainmaker showers, risk-free. If you’re unhappy with our products, you can return them and get your money back.

This guarantee has a few restrictions:

The guarantee only applies to products that we manufacture, it does not apply to products that we have purchased from other manufacturers and resold.

The guarantee does not apply to goods sold "as is", damaged, or second grade. For example: we occasionally sell manufacturing seconds that don't meet our strict quality standards, these goods are sold “as is” and are not warranted or covered by our money back guarantee.

As a general rule the guarantee only applies to products that are "off the shelf" from our standard product lines, and not to custom-built products which have been designed to fit your specific situation. If you have concerns around custom-built products please contact us to discuss your options.

If you choose to make a return we will refund the entire value of your purchase on receipt of the goods back into our warehouse, without charging you any restocking fees. We will not however cover the cost of return shipping, even where we did not charge shipping to deliver to you. You will be responsible for returning the goods to us before we will pay out on any guarantee claim.

This guarantee is governed by the Consumer Guarantees Act of 1994 in New Zealand and does not absolve us of our legal obligations under the Act. This guarantee does not conflict with our manufacturers warranty; where there are technical issues or defects with your order we reserve the right to fix these before honouring a claim for refund.

To make a claim on our 90 day guarantee you must email us within 90 days of your order being dispatched to you. To make the claim process easier we request that you provide your invoice or order number, delivery address and a contact phone number so we can easily locate your order and process your claim.

Please contact us about any claims before returning goods. Goods received without a valid claim return order and credit note attached will be held and may not be able to be processed within the 90 day period.

If you have any questions or concerns please contact us for more information.

 

Shipping and Delivery

Dispatch and Shipping Policy

Our handmade artisan manufacturing process means we don’t always have every product ready on the shelf, please be aware we allow up to 7-10 days to make your order and get it dispatched.

If you need your order quickly, we have introduced an expedited dispatch service which moves your order straight to the front of the queue, we will make every effort to have your order out the door within two working days. Due to external suppliers we may not always be able to do this, we will advise if your order cannot be expedited and give you a timeline for its delivery.

If your job is time sensitive please message or email us before placing the order to ensure we can meet your timeline, Expedited service or express delivery may be needed to keep to your schedule.

Delivery options

Standard Delivery

Within New Zealand: In New Zealand we use castle parcels to deliver our products via their courier service. Our standard service is a two-day delivery from dispatch (to residential and business addresses)

For rural customers there is an additional charge for rural delivery, our courier hands your parcel off to the NZ post rural delivery service, we expect a rural delivery to take around 5-6 days from dispatch.

Check the Castle Parcels website here for updates on their network

Outside of New Zealand: Our standard delivery service uses New Zealand Post and the EMS worldwide network to deliver to you using your local mail service (such as AusPost in Australia or the USPS in the USA) This service is expected to deliver within 7-10 days of dispatch however local or international network issues could cause unexpected delays.

Check the NZ post website here for updates on their network.

Expedited Standard Delivery

To get your order moving faster we can expedite making your product and getting it in the hands of the couriers. This will move your order to the front of the queue and make it our top priority. In the event we receive multiple expedited orders we will complete them in the order they come in.

Our expedited service adds an additional $30 to your shipping charge at checkout.

Express elivery

If you need your order to move quicker through the delivery network, we offer an express shipping service. This can be useful especially with Covid causing freight delays, express orders tend to get priority in the delivery network.

Within New Zealand: We can move your order overnight to most destinations in New Zealand using Post Haste Couriers, if you book our express shipping this is the service you will get.

Rural customer orders will still need to be handed to the Rural Delivery service which can add an additional 3 days to the delivery time.

Check the Post Haste website here for updates on their network

Outside of New Zealand: We use Fedex International Priority as our express service provider to ensure quick transit of goods. If you want to ensure your order moves quickly then this service will help get it to you quickly.

Check the Fedex website here for updates on their network

United States Express Service

Currently our express shipping provider Fedex is only offering international First rates to the United States due to Covid, We will continue to monitor the changes to their network services as they happen but as such the express rates to the United States currently reflect this service.

We are also exploring other express options which may be more cost effective and will update the rates if we find one suited to our products.

Expedited Express Delivery

For orders that need to be there as soon as possible we can move you to the front of the job board and book a fast courier service once its ready, our Expedited Express service combines our expedited service in house with our express courier service from Fedex.

With this service we aim to get your order in the hands of Fedex within two working days of your order and with their International Priority service you should get your order in around 4 days from when you place it.

This service will be charged at the express delivery rate plus our $30 Expedited service fee.

International First service

We can where needed ship your order using the Fedex International First service which is the fastest shipping option we can offer; this service offers delivery in an average of two days with priority service worldwide. If you feel you need this service, please contact us for a quote. This service is not universally available worldwide, where it is unavailable we will advise of the closest service available to you.

Note

While we make every effort to provide accurate timeframes for dispatch and delivery local and international freight services are constantly changing and we may not be able to meet the exact times outlined on this page. For updated delivery timelines please feel free to contact us and we can get an estimate for your specific needs.

New Zealand Delivery

Within New Zealand we offer courier delivery for all of our products. The delivery time is expected to be within 2 days. Areas such as Waiheke island will have longer delivery times as will Rural delivery.

We use Castle Parcels for our courier deliveries. If you have ordered a product for deliviry in New Zealand you can track your parcel here:

Castle Parcels track and Trace

 

How to track your parcel;

Your tracking code should look something like this: S10 . 01214555

In the ticket product code box enter the first 3 digits of your tracking number. ie; S10

In the ticket number box enter the remaining 8 numbers in your tracking code. ie: 01214555

 

If you have issues tracking your parcel please contact us and we will help you with your issues.

 

If you have not received your parcel but think it should have been delivered, the courier may have attempted delivery while you were not home. In this case they should have left a note stating this and the tracking number but if not you can contact the local depot to arrange redelivery or pickup from their depot.

Australia and International Delivery

Outside of New Zealand we deliver our products using New Zealand Post and the EMS system which uses your local EMS provider for delivery. All International deliveries are sent on a 5-7 day international courier service.

 

Australia

In Australia your parcel will be delivered by AusPost who handle the delivery once the parcel has cleared customs. We will provide you with a tracking number from New Zealand Post which is also accepted by AusPost in their tracking system.

You can track your parcel with AusPost here.

 

The Rest of the World

Outside of Australia and New Zealand the delivery will be handled by your local postal service such as USPS in The USA or Royal Mail in The UK. The tracking number we provide from New Zealand Post should work in your local postal tracking system. alternatively you can also track your parcel to its delivery through the New Zealand Post tracking system

Track your parcel with New Zealand Post here.

 

Failed Delivery

If you aren't home at the time of delivery your parcel will be returned to the nearest depot and held for you to collect or arrange alternative delivery time. Please be aware that if you leave your parcel at the depot and fail to collect it within a set time period the goods will be returned to us in New Zealand. There are costs associated with the return of these goods.

While we offer free deliver within Australia and New Zealand we reserve then right to charge you for the shipping of returned goods as we are liable for the return fees. If you cannot pickup your order for any reason within the set time frame we encourage you to contact your local service depot and arrange a hold with them to ensure the goods are not returned to us.

Customs and Taxes

Orders delivered within New Zealand are subject to New Zealand GST at the applicable rate.

For orders shipped outside New Zealand, New Zealand GST will not be charged. However, your order may be subject to import duties, taxes, VAT/GST, customs clearance fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are not collected or prepaid by us. Any such charges are the responsibility of the recipient and must be paid directly to the relevant customs authority, courier or other agency as required.

Import duties, taxes and customs requirements vary between countries. We recommend checking with your local customs authority before placing an order if you are unsure what charges may apply.

We are not responsible for delays caused by customs clearance or for any duties, taxes or other import charges imposed by the destination country.

Failed Delivery

If you aren't home at the time of delivery your parcel will be returned to the nearest depot and held for you to collect or arrange alternative delivery time. Please be aware that if you leave your parcel at the depot and fail to collect it within a set time period the goods will be returned to us in New Zealand. There are costs associated with the return of these goods.

While we offer free delivery within Australia and New Zealand we reserve the right to charge you for the shipping of returned goods as we are liable for the return fees. If you cannot pickup your order for any reason within the set time frame we encourage you to contact your local service depot and arrange a hold with them to ensure the goods are not returned to us.

Warranty

5 Year Manufacturers Warranty

At Hydra Plumbing Supplies we offer a full 5 year Manufacturers Warranty on all of the fittings we make.

The warranty is valid for 5 years from the date of your invoice which is supplied with the goods when shipped. you should keep this invoice somewhere safe to ensure you have all the correct details should you need to make a warranty claim.

We require you to provide the full name, invoice number and date of order when making your claim to ensure a quick turnaround on any remedial products we have to send to you. If you cannot provide these details and we are unable to verify your order we may not be able to honour your warranty claim.

We only provide warranty claims to the original buyer of the goods, if this was a plumber, builder or a retail store you will need to make a claim with them as they hold the relevant information they will need to send to us. We cannot honour a claim made by someone who did not purchase the goods as our paperwork does not reflect their details.

Under the Consumer Guarantees Act (CGA, 1993) of New Zealand which we are governed our warranty is for the repair or replacement of the faulty parts of our products which can be replaced, we do not replace the entire product if it is not necessary. The CGA allows us as the manufacturer and supplier to decide on the best course of action for repair or replacement of goods.

Our warranty does not cover intentional damage, only manufacturing defects. We reserve the right to deny a claim on these grounds if we suspect there is intentional damage.



About our warranty

Here are the details of our standard 5 Year Manufacturers Warranty;

Hydra Plumbing Supplies Ltd warrants all of its products to be free from manufacturing defects for 5 years from date of purchase. This warranty covers replacement of defective parts, not of the complete product unless deemed necessary by Hydra Plumbing Supplies Ltd. This warranty does not cover damages incurred due to installation, replacement or repair, Damages due to improper use, cleaning or neglect. Hydra Plumbing Supplies Ltd does not warrant the finish of the product due to the unsealed nature of the metal finishes we provide, they are provided as is and will age over time.

 Terms and Conditions apply please discuss with us any questions or concerns you may have about our warranty.

 

End-of-Life statement

 

All of our products and packaging are sold as fully recyclable or reusable, as such we encourage all of our customers to recycle old packaging and at the end of the products life to recycle or re purpose our products.

 

Finishes

As our finishes are used in harsh conditions we make no warranty on the finish of our goods. we do however guarantee they will arrive to you in good condition, if your goods have arrived damaged in any way please contact us. We provide cotton gloves with every order please ensure your installer is using these when handling our products as they will prevent fingerprints and marks on your products. We take no responsibility for any damage to the finish of your goods done during installation, you should discuss the nature of our products with your installer prior to the installation to ensure they understand how to best handle the goods, if they have any questions please get them to contact us and we can help explain the best methods to care for the finishes.

If you order a product in a powder coat finish we do not offer any warranty on the life of this finish nor do we guarantee the accuracy of any colours. Please discuss with us before choosing a colour for your fittings to ensure our powder coating provider can use that colour or find one similar.

 

if you wish to make a claim please contact us by email info@hydraplumbing.co.nz

 

How to Make a Warranty Claim

If you have any problems with the quality of our products here is some information about how to make a claim.

 

We require you to provide the full name, invoice number and date of order when making your claim to ensure a quick turnaround on any remedial products we have to send to you. If you cannot provide these details and we are unable to verify your order we may not be able to honour your warranty claim.

We only provide warranty claims to the original buyer of the goods, if this was a plumber, builder or a retail store you will need to make a claim with them as they hold the relevant information they will need to send to us. We cannot honour a claim made by someone who did not purchase the goods as our paperwork does not reflect their details.

Under the Consumer Guarantees Act (CGA, 1993) of New Zealand which we are governed our warranty is for the repair or replacement of the faulty parts of our products which can be replaced, we do not replace the entire product if it is not necessary. The CGA allows us as the manufacturer and supplier to decide on the best course of action for repair or replacement of goods.

 

How to make a warranty claim

Step 1 - Please provide us by email your full name, the invoice number and order date along with a description of the problem and any photos to help us identify the issue and provide a resolution.

step 2 - We will open a warranty investigation within 24 hours and contact you regarding any additional information and inform you of our decision regarding your claim.

Step 3 .- We produce our replacement parts and ship them to you, we will confirm when they are being shipped.

 

We do not cover any time costs for a plumber or builder to fit the replacement fittings, please keep this in mind.

 

Policies

Returns and Refunds

Cancelation policy

As we make each product to order we cannot cancel the order once production has begun. Production of custom build fittings won’t begin until full payment has been received. If you have to cancel your order please contact us immediately and we will see what we can do

Orders cannot be canceled or refunded once shipped.

 

Returns Policy

We provide a 5-year warranty on all our goods and this covers faults in manufacturing and wear and tear. it does not cover malicious damage or vandalism of our product.

 

There is a 20% re-stocking charge for returned items due to change of mind. 

This may be waived if alternative goods are purchased. Goods must be returned in as new condition. Return of funds will happen after the goods have been returned and inspected, Hydra Plumbing Supplies is not responsible for the cost of returning the goods.

 

Faulty goods are to be reported by email to info@hydraplumbing.co.nz and replacement fittings will be sent out. The warranty is limited to the supply of replacement items. Please see our warranty description for more information.

 

Refund Policy

Any items that you find are not fit for purpose after installing them can be returned for a 100% refund, the goods must be returned in new condition and will be inspected by Hydra Plumbing Supplies before the refund is issued. Hydra Plumbing Supplies must be informed and agree to the return of goods before any funds will be returned.

Please do not just send any goods back to us for a refund, you need to contact us before hand and ensure we agree to the return before it happens. we do not guarantee a refund for goods that have been shipped to us before discussing it with our team. Any goods we receive before agreeing to a claim will be held for you to collect or have shipped at your expense back to you.

 

Terms of Service

For orders within New Zealand

 

All orders are shipped via Castle Parcels or Post Haste Couriers and are expected to be delivered 2 working days after dispatch. Rural Delivery addresses are handled by your local RD courier and may incur a delay.



Orders outside of New Zealand

All orders exported from New Zealand are shipped with New Zealand Post using the EMS worldwide courier, the package will be delivered to you by your local EMS partner (e.g. Auspost in Australia) orders are expected to be delivered in 2 - 6 working days

Express delivery is available on request but will incur an additional cost. Contact us prior to ordering for more information.


 

Dispatch Policy

We make all goods to order so they fit your exact needs. As the goods are only made once your order is confirmed our expected dispatch time is 7-10 days.

 

Should we need to delay your order for any reason we will inform you ASAP and keep you updated on when we expect to get your order on its way to you.

 

Export Tax Information

All goods are made by hand in Christchurch, New Zealand. As such any order placed for delivery outside of New Zealand counts as an export order and as such is not subject to tax at the time of purchase. Once the goods arrive at the border of your country they may incur your local tax (e.g. VAT in the UK) these charges are not the responsibility of Heritage Bathware and are payable by the customer who purchased the goods. Any import duties are payable direct to your countries Customs department and they reserve the right to charge a processing fee.

Orders delivered within New Zealand are subject to the standard 15% GST which will be charged at the time of purchase.

Our website uses your IP address and location to calculate tax requirements, if you think you may have been charged tax by mistake please let us know and we will work with you to fix this.

 

Payment information

While we display orders in a selection of currencies all orders will be charged in New Zealand Dollars (NZD$) by our bank BNZ (Bank of New Zealand).

 

Promotional Giveaway Terms

Below are our generic promotional giveaway terms and conditions, specific terms may also apply and will be written specifically for that promotion. where there are crossovers with these terms the specific ones will apply.

 

Definitions

“The Promoter” is Hydra Plumbing Supplies Ltd

“Disqualified Participants” are:

1 – All Hydra Plumbing Supplies Ltd Employees, all employees of participating sponsors or promoters and/or advertising agencies and their immediate families;

2 – All people under the age of 18 years where the prize incoperates any element which would be illegal to supply to a person under the age of 18 years;

3 – All people who have won a prize from The promoter in the last 14 days. If the prize previously won was values at over $300.00, the winner must stand-down from entering for a period of 90 days.

 

“Immediate Families” Include spouses, Grandparents, Parents, Children, and Grandchildren whether by marriage, past marriage, adoption, co-habitation or other family extension.

 

Entry

These promotion or competition rules (“The Rules”) apply to all Hydra Plumbing Supplies Ltd Promotions or Competitions (collectively “the Promotion”) Conducted by any medium. The Rules may change from time to time.

If a particular promotion has specific rules or terms (“The Specific Rules”) those will apply if there is any inconsistency with the rules.

Unless otherwise stated in the specific rules or terms, registration, entry or vote is limited to one per person. Where multiple entries, registrations or votes are acceptable, each must be made separately.

Entry into the promotion is deemed to be acceptance of the rules and confirmation that the entrant has the necessary authority to enter the promotion.

No purchase is necessary to win or participate in the promotion unless specified in the specific rules.

Hydra Plumbing Supplies Ltd reserves the right to exclude any person from participating in the promotion on reasonable grounds.

Hydra Plumbing Supplies Ltd reserves the right to refuse to award any prize to an entrant who Hydra Plumbing Supplies Ltd decides (at its sole discursion) has violated the rules, gained an unfair advantage in participating in the promotion or won using fraudulent means.

By participating, entrants grant Hydra Plumbing Supplies Ltd exclusive permission to use their names, characters, photographs, Videos, Voices and likeness in connection with the promotion and future promotions and marketing purposes and waive any claims to royalty, right or remuneration for such use.

All entrant’s personal details must be valid and up to date and will be held by Hydra Plumbing Supplies and may be used for the purposes of the promotion and for future promotion and marketing purposes in accordance with Hydra Plumbing Supplies privacy policy unless otherwise directed by contestants at the time of entry.

Personal Information provided at the time of entry is presumed to be true and, in the case of text or email notification – active, through to and beyond the date of the promotions completion.

 

Winning the prize

Only the person who originally entered the promotion can be awarded the prize (“The Winner”)

The winner will be determined in the manner set out In the rules or specific rules – if not specified then as determined by the promoter who shall for this purpose be deemed the judge.

The Judges determination of the winner will be final and no correspondence will be entered into.

The winner will be notifed by email, phone (Voice or text), mail or in person and must be available for any publicity that may be required by Hydra Plumbing Supplies. Where attempts to contact the winner fail (eg when the winner cannot be contacted by phone after three attempts or where mail sent is returned) The Judge will select another winner.

The prize is not redeemable for cash or transferable, unless the contestant wishes to transfer the prize to a charity of their choice. No other family members, friends, office associates or any other person will be able to participate on the winners behalf. In the event that the prize specified in the competition becomes unavailable for any reason the promoter may substitute a prize of like or equal value.

The winner takes the prize at his/her own risk and indemnifies Hydra Plumbing Supplies Ltd in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the prize. The winner is responsible for all insurance, tax or other costs that may be associated with the prize.

 

The Promoter Responsibility

Hydra Plumbing Supplies Reserves the right to amend, vary, extend or discontinue a promotion at any stage, for any reason.

Hydra Plumbing Supplies takes no responsibility for any inability to enter, complete, continue or conclude the promotion due to equipment or technical malfunction, inadvertent disconnection, acts of god or otherwise.

To the fullest extent permitted by law Hydra Plumbing Supplies will not be liable for any loss or damage whatsoever (including but not limited to direct or consequential loss) or for personal injury as a result of Promotion entry or winning the prize.

Where the prize is to be supplied by an entity outside Hydra Plumbing Supplies Ltd control and that entity fails, for whatever reason, to supply the prize, Hydra Plumbing Supplies has no responsibility for the provision of the prize and is not obliged to provide an alternative prize or to take legal action to require the prize supplier to provide the prize.

Acceptance

Participation in the Promotion is deemed acceptance of these Terms and Conditions.

If the Winner does not accept these Terms and Conditions the prize will be forfeited.

 

Privacy Policy

Privacy Policy for Hydra Plumbing Supplies Ltd

At The Heritage Collection by Hydra Plumbing Supples Ltd, accessible from copperoutdoorshowers.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Heritage Collection by Hydra Plumbing Supples Ltd and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at nathan@hydraplumbing.co.nz

Log Files

The Heritage Collection by Hydra Plumbing Supples Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, The Heritage Collection by Hydra Plumbing Supples Ltd uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Heritage Collection by Hydra Plumbing Supples Ltd. Our Privacy Policy was created with the help of the GDPR Privacy Policy Generatorand the Privacy Policy Generator from TermsFeed plus the Terms and Conditions Template.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Heritage Collection by Hydra Plumbing Supples Ltd, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that The Heritage Collection by Hydra Plumbing Supples Ltd has no access to or control over these cookies that are used by third-party advertisers.

Third ParTy Privacy Policies

The Heritage Collection by Hydra Plumbing Supples Ltd's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The Heritage Collection by Hydra Plumbing Supples Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Heritage Collection by Hydra Plumbing Supples Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

 

Winning Wheel Terms

The Winning Wheel is occasionally offered on our website and allows visitors to win instant discount codes in exchange for joining out mailing list, Our mailing list is opt in and requires users to opt in to take part in the winning wheel.

The discounts offered as part of the winning wheel promotion are exclusive and may not be applied to items already on sale. Exclusive sales, Pre Order sales and Gift with Purchase sales cannot be used with the winning wheel discounts. WW discounts do not apply to "second" items that are sold as is at a fixed price.

A fixed price sale cannot be used with the winning wheel promotion even where the WW promotion would be of greater value.

Winning wheel discounts are applied at checkout and will automatically calculate which items it applies to. In general discounts do not stack.

Please contact us for more information:

New Zealand Freephone: 0508 426 225

Australia Freephone: 1800 845 117

Worldwide/Mobile: +64 27 3053035