Shipping and Dispatch
Our handmade artisan manufacturing process means we don’t always have every product ready on the shelf, please be aware we allow up to 7-10 days to make your order and get it dispatched.
If you need your order quickly, we have introduced an expedited dispatch service which moves your order straight to the front of the queue, we will make every effort to have your order out the door within two working days. Due to external suppliers we may not always be able to do this, we will advise if your order cannot be expedited and give you a timeline for its delivery.
If your job is time sensitive please message or email us before placing the order to ensure we can meet your timeline, Expedited service or express delivery may be needed to keep to your schedule.
Within New Zealand: In New Zealand we use castle parcels to deliver our products via their courier service. Our standard service is a two-day delivery from dispatch (to residential and business addresses)
For rural customers there is an additional charge for rural delivery, our courier hands your parcel off to the NZ post rural delivery service, we expect a rural delivery to take around 5-6 days from dispatch.
Outside of New Zealand: Our standard delivery service uses New Zealand Post and the EMS worldwide network to deliver to you using your local mail service (such as AusPost in Australia or the USPS in the USA) This service is expected to deliver within 7-10 days of dispatch however local or international network issues could cause unexpected delays.
Expedited Standard Delivery
To get your order moving faster we can expedite making your product and getting it in the hands of the couriers. This will move your order to the front of the queue and make it our top priority. In the event we receive multiple expedited orders we will complete them in the order they come in.
Our expedited service adds an additional $30 to your shipping charge at checkout.
If you need your order to move quicker through the delivery network, we offer an express shipping service. This can be useful especially with Covid causing freight delays, express orders tend to get priority in the delivery network.
Within New Zealand: We can move your order overnight to most destinations in New Zealand using Post Haste Couriers, if you book our express shipping this is the service you will get.
Rural customer orders will still need to be handed to the Rural Delivery service which can add an additional 3 days to the delivery time.
Outside of New Zealand: We use Fedex International Priority as our express service provider to ensure quick transit of goods. If you want to ensure your order moves quickly then this service will help get it to you quickly.
United States Express Service
Currently our express shipping provider Fedex is only offering international First rates to the United States due to Covid, We will continue to monitor the changes to their network services as they happen but as such the express rates to the United States currently reflect this service.
We are also exploring other express options which may be more cost effective and will update the rates if we find one suited to our products.
Expedited Express Delivery
For orders that need to be there as soon as possible we can move you to the front of the job board and book a fast courier service once its ready, our Expedited Express service combines our expedited service in house with our express courier service from Fedex.
With this service we aim to get your order in the hands of Fedex within two working days of your order and with their International Priority service you should get your order in around 4 days from when you place it.
This service will be charged at the express delivery rate plus our $30 Expedited service fee.
International First service
We can where needed ship your order using the Fedex International First service which is the fastest shipping option we can offer; this service offers delivery in an average of two days with priority service worldwide. If you feel you need this service, please contact us for a quote. This service is not universally available worldwide, where it is unavailable we will advise of the closest service available to you.
While we make every effort to provide accurate timeframes for dispatch and delivery local and international freight services are constantly changing and we may not be able to meet the exact times outlined on this page. For updated delivery timelines please feel free to contact us and we can get an estimate for your specific needs.